Orbit World Travel goes international with new London office
One of New Zealand’s largest travel agents is taking its businessÂ international.
Orbit World TravelÂ will open the doors on a new storeÂ inÂ London on Monday,Â extending its existing national presence.
Orbit marketing manager Paul Halford said to provide a “unique and personalised Kiwi service” the Orbit London office would manageÂ the after-hours service, providing clients with a more robust after-hours travelÂ approach.
It would also offer specificÂ UK and Europe travel management services, he said.
One of Orbit’s key focuses was to ensure travellers were continually receivingÂ personalised travel experiences, every timeÂ they travelled, Halford said.
“The new London office, an extension to Orbit’s New Zealand operations, is an example ofÂ thisÂ â€¦
“Our travellers willÂ receive the same 24/7 service that we currently provide, but rather than our New ZealandÂ based staff working through the night, our London staff will cover this time as part of theirÂ normal working day.”
The London team wouldÂ initially support Orbit’s Wellington, Dunedin, Nelson, Hamilton andÂ Tauranga offices, with the after-hours service being extended to cover theÂ Christchurch andÂ Auckland offices byÂ the end of the month, he said.
“This is a win win result for our staff and our customers.
“Our New Zealand based staff noÂ longer need to work from dusk till dawn, and our customers will continue to receive first-class service from our existing kiwi staff, who are now London based.
The London team would beÂ on-callÂ during times of internationalÂ emergencies,Â Halford said.
“This is an exciting time for Orbit World Travel.
“Our international presence and the openingÂ of our London office is the result of our continued company growth and our commitment toÂ customer service.”
Source byÂ stuff.co.nz…